It’s a bit strange to have new players come into a game and expect them to be good, don’t you think?
Let’s step back a bit. Remember when in World of Warcraft, that you can get a free level-90 character or some odd nonsense that there was an uproar? It wasn’t just nerds being elitist assholes, because yes they are but yes they are also right to be upset.
You start a game with a new class and you start with the building blocks for that new class. For tanks, it’s about building agro to make sure that enemies don’t beat on the other people in your party, then work your way up to using damage mitigation moves and finally enemy movement. Damage Dealers deal with learning a rotation and finding out the best order of what skill produce the highest damage output, starting with only a few moves in your skillset and slowly finding a place for each new move that you learn… Healers just learn to heal and cleanse at the right times while dealing with “don’t stand in the bad stuff” mechanics.
But the reason why people were upset about the free level-90 was because you now have new players come in and have all of these moves and no training in how to use them. There are no fundamental building blocks to build on-top of, just a clutter of skills and an intense memorization that needs to happen in just remembering what skills are useful for what situation. You typical “oh-shit I’m about to die” buttons aren’t second-nature and you’re hunting and pecking to find the next move that should be useful instead of being used to a particular combination that gets the job done effectively.
This matters because the Final Fantasy XIV Convention Events have and always will have this problem. PAX Prime 2015 was no different, having a group of 8 random people tackling Ravana Hardmode. Easy enough for people who are into the game, but not everyone plays the game outside of the convention, and not everyone knows the mechanics to survive.